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Shipping & Returns

Last updated: 31 August 2026

Shipping

Delivered nationwide by The Courier Guy for one flat fee. The price is the same wherever you are and whatever you order, so you see it before you type an address.

  • Door-to-door: R135, delivered to your address.
  • Door-to-locker: R90, delivered to a Courier Guy locker near you to collect in your own time.
  • Free delivery: on orders over R1 500.
  • Dispatch: orders are usually dispatched within one business day.

Most orders then arrive within 1 to 3 business days. Deliveries run on business days, and which lockers are available depends on your address. You can choose a preferred delivery date before you pay and we aim for it, though The Courier Guy sets the final timing and sends tracking updates once your order is on its way.

Return Requests

To request a return, contact us with your order number and reason for the return. We will confirm eligibility and provide return instructions before you send the product back.

Returns Process

  1. Email support@probitec.co.za with your order number and reason for return.
  2. We will provide a return authorisation and shipping instructions.
  3. Return the product in its original packaging.
  4. Refunds are processed within 7 working days of receiving the returned product.

Quality Issues

For any quality concerns, we will replace or refund the product regardless of whether it has been opened. Contact us at support@probitec.co.za with a description of the issue.

Subscription Orders

Subscribe & Save renews and charges monthly until you pause or cancel it. There are no cancellation fees and no minimum commitment period.

Accidental Subscription Renewals

Forgetting to pause or cancel before a renewal is processed does not, on its own, qualify that renewal order for a refund. Contact us as soon as possible. If fulfilment has not started, Probitec may cancel the order at its discretion. Once fulfilment has started or the order has been dispatched, we do not accept a return of ingestible products solely because the subscription was not cancelled in time or the customer changed their mind.

This policy does not limit any rights under applicable law, including rights relating to goods that are incorrect, damaged, unsafe or defective.